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Is Three cell down? Service points return to UK community supplier


Feb 12, 2024
Is Three cell down? Service points return to UK community supplier

The Three UK cell community is reportedly down impacting hundreds of customers and the customer support division of the cell firm.

Subscribers throughout the Tremendous Bowl weekend reported outages and a patchy service from the fourth-largest cell community within the UK.

It couldn’t have come at a worse time with the most important sporting occasion of the yr being streamed in households and on units the world over.

Three has posted on its social channels in regards to the outages, the corporate mentioned on x:

The cell supplier additionally has a community service checker which has a submit apologizing for the sudden halt in companies and the lack to examine the present standing of the community.

The submit acknowledged that “some prospects could also be experiencing points with our community this morning. Our engineering groups are working laborious to repair it. This subject is impacting our customer support channels and community standing checker, so please examine our social feeds for the most recent updates.”

Recurring issues

Earlier this weekend the supplier positioned a message on its social channels stating that an outage was being appeared into by engineers.

Three would then go on to submit on X yesterday that the problem had been resolved within the early a part of the day:

The issues persist, nevertheless, and websites like community outage reporter Down Detector have recorded over 12,850 outages throughout the previous 24 hours.

The location mentions that 36% of customers are having points with cell web, 33% of customers haven’t any sign and 30% of customers file a complete blackout of the service.

Smarty, a UK cell operator and person of the Three community needed to apologise to prospects on X this morning;

In early December we reported that the Three community has gone down, impacting over 20,000 customers.

It stays to be seen if this subject is expounded to the merger with Vodaphone that was introduced in the midst of final yr.

The press launch on the merger acknowledged that “from day one, hundreds of thousands of consumers of Vodafone UK and Three UK will get pleasure from a greater community expertise with larger protection and reliability at no further price, together with by way of sure versatile, contract-free provides with no annual worth will increase, and social tariffs.”

Picture: Yan Krukau, Pexels.

Brian-Damien Morgan

Freelance Journalist

Brian-Damien Morganis an award-winning journalist and options author. He was fortunate sufficient to work within the print sector for a lot of UK newspapers earlier than embarking on a profitable profession as a digital broadcaster and specialist.

His work has spanned the private and non-private media sectors of the UK for nearly 20 years.

Since 2007, Brian has continued so as to add to an extended checklist of publications and establishments, most notably as Editor of the Glasgow 2014 Commonwealth Video games, successful a number of awards for his writing and digital broadcasting efforts.

Brian would then go on to be integral to the Legacy 2014, Media and Sport Directorate of the Scottish Authorities. Working with ministers to enact change by way of sport with establishments just like the Homeless World Cup.

He would then lend his expertise to a number of non-public sector establishments. Brian would win nationwide acclaim serving to his nation ship judicial training and communications throughout the pandemic-era. Incomes a writ of non-public distinction from the Lord President of Scotland for his efforts because the Head of Communications and Digital for the Judicial Workplace for Scotland.

Brian has returned again to the factor he loves most, writing and commenting on developments throughout expertise, gaming and authorized matters, in addition to any-and-all issues sport associated.

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